Unless
otherwise agreed in writing before work commences,
between PC Callout Service and
the customer, these standard Terms and Conditions,
apply to all work undertaken by PC Callout
Service on behalf of the customer. Non-exhaustive
list of types of work carried out and explanation
of terms: |
| |
Consulting |
 |
Diagnosis |
Software
and/or hardware, and/or system analysis, and diagnosis
of existing and potential problems, improvements,
usage and impacts. |
|
| Specification |
Software
and/or hardware, and/or system specification,
based upon analysis of customer requirements input,
environment, how used and needs. |
|
| Design |
Supply
of software and/or hardware, and/or system design(s),
prototype(s) or production unit(s); including
where appropriate - documentation, manual(s),
spares kit(s), prototype(s) and production unit(s). |
| |
Contracting
Software writing to customer supplied specification
of program requirements, including user interaction
methods if any, program function, program error
reporting, environment and platform to be used
in, language(s) to be used. Contracting of another
specified function as agreed beforehand. |
|
Installation
Installation, cabling, setup and configuration of
customer supplied equipment for customer's application
within one building on one site. |
| |
Length
of Day
All work is charged at rates according to day
(9:30am to 5:30pm), or half day, or by the hour.
Work carried out outside the hours specified for
a normal day, are classed as unsocial hours work,
to be carried with prior agreement and booking
at special rates. A day is classed as a normal
working day, Monday to Friday, excluding Public
Holidays where the work is being carried out.
|
| |
Copyright
PC Callout Service will hold
joint copyright on all work carried out, however
PC Callout Service will not resell
in any manner a complete copy of work carried
out for a customer, only parts of the work could
be used again. |
| |
Terms
of payment
For customers with credit facilities, payment
is on a 30 calendar days net basis, from date
of invoice, payable by cash, check, bankers draft
or credit card in the favor of PC Callout
Service. Credit cards payments are subject
to a 3% surcharge. All other customers are required
to pay 25%, as a first stage payment at time of
order, remaining amount to be paid at job completion.
Work involving design or supply of hardware requires
a 20% minimum retainer payment with order, on
top of any other prepayments regardless of credit
status. |
| |
Commencement
of work
Work will commence at the prior agreed time and
place between PC Callout Service
and the customer, upon receipt of Purchase Order(s).
All work is then invoiced at an agreed schedule
or by default monthly against Purchase Order(s)
supplied by the customer. |
| |
Ownership
Ownership of goods, services, or results of services
is transferred upon receipt of all payments in
full. |
| |
Standard
Disclaimers
Warranties
Unless described in exceptions section, all hardware
is warranted for 12 months for production units
and 6 months for prototypes. Software is warranted
for 3 months. Services or results of services
are warranted for 1 month. |
|
This
applies only to the parts supplied by PC
Callout Service, and all warranties are
voided, if the product is not as sold, modified
by customer or parties acting upon the customer's
behalf, or the product is used or has suffered
from use or events that it was not designed for,
or beyond the control of the customer and/or PC
Callout Service.
All warranties commence from the date of invoice
to customer from PC Callout Service. |
|
Any
software configuration, installation or virus
removal carried out and demonstrated to the customer
as working correctly is from stage a completed
task. If a similar fault occurs they will be treated
as chargeable and will form a new contract. |
|
If
a system is returned under warranty we cannot
guarantee safety of any classified Data. If is
the customer's responsibility to backup all Data
including Application Programs prior to returning
any system back to PC Callout Service. |
|
We
will only support the Operating System supplied
by us, we cannot offer support for any other software
package, unless the software application is specifically
written for the customer by our programmers. |
|
Whilst
every effort will be made to ensure safe Data
handling, PC Callout Service
shall not accept responsibility for any loss of
Data. |
|
Manufacture's
own extended warranties are to be used by the
customer directly with the manufacturer. |
|
We
are not liable for any consequential loss or expenses,
however caused, including incidental return cost. |
| |
No-Fix-No-Fee
Our No-Fix-No-Fee policy means that if the engineer
does not possess the necessary technical knowledge
or ability to resolve the problem or effect the
repair, then no charge is made to the customer. |
|
If
the engineer is able to resolve the problem or
effect the repair, but is only prevented from
doing so by the customer requesting the engineer
not to proceed with the work, then the customer
is charged for the engineer's time spent to that
point. |
|
If
the engineer is able to resolve the problem or
effect the repair, but is only prevented from
doing so because the customer does not possess
the required software CD-Rom or Product Key, then
the customer is charged for the engineer's time
spent to that point. |
| |
Customer
Specified/Supplied Equipment
Where work is carried out using equipment and/or
software and/or procedures and/or facilities,
supplied or at the instruction of the customer,
which is then found to be faulty, all work carried
out to identify and rectify the problem is chargeable
in addition to any quote or order at the suitable
rate to the customer. Whether directly instructed
to carry this out or not by the customer, when
this has to be carried out in order to complete
the work for the customer. |
|
All
warranties on any such repairs, modifications
and/or rectification of problems, are the responsibility
of the customer to arrange with parties who actually
perform said tasks. |
|
We
do not warrant the suitability (compatibility)
of goods. Please check the suitability (compatibility)
of products with your system and /or the manufacturer
before ordering. |
| |
These
terms and conditions are liable to change without
prior notice or notification. The latest terms
and conditions can be viewed online at www.pccalloutservice.com/terms |
|
